Patient Information

At the time of booking

  • Please advise our staff if you are pregnant or suspect you may be pregnant.
  • Let us know about any allergies or disorders that may affect your examination.
  • Advise if you are on any medication that may be relevant to your examination, for example diabetes or blood thinning medication.

When you make a booking we will advise you whether there is any specific preparation (e.g fasting) required for your scan. It’s important that you adhere to this advice.

What to bring

  • Please bring Medicare, Pension, Healthcare or DVA cards to all appointments.
  • Referrals are legal documents and are required for every scan. If you arrive without this, we will not be able to continue with the appointment until we have the referral.
  • Bring all previous imaging and reports of scans for comparison purposes, or let staff know when booking the appointment where you had previous imaging, so we can have this ready for your appointment.
  • If this appointment is under workers compensation, third party or any kind of insurance, please be sure to let staff know and provide any information you have regarding the claim.

When you arrive

  • It is recommended you arrive 10 minutes prior to your appointment to ensure your paperwork is processed and confirmed before your examination. Please note – different examinations may have different waiting periods, and it’s possible that a patient who arrives after you may be seen before you.


Castlehill Diagnostics is a mixed billing practice as all scans have different costs involved, quoting patients will always be a part of the booking process, so patients are aware of the cost before their appointment. If settling an account is difficult at this time, please talk to reception staff before your appointment to see if there is an alternate arrangement that can be made until payment can be finalised.

At Castlehill Diagnostics, we recognize that these types of tests can be stressful. Knowing what to expect before your visit can not only help you feel better about your experience but can also help you and your doctor make the most of your recommended diagnostic test.

We hope that the information provided here is helpful in answering most of your questions about medical imaging and in alleviating some of the reservations you may have. Please feel free to discuss any additional questions or concerns with our staff.